FAQ

General

What’s up with your name?

We’re liberal snowflakes and damn proud of it. Sixfold symmetry is what gives snowflakes their characteristic shape. You could say that sixfold symmetry is what make a snowflake a snowflake, just like what you believe in and stand up for makes you who you are as a person, but that’s pretty douchie. And really we just thought it sounded cool.

What do a couple theatre majors in California know about politics?

Not a whole lot, but we’re learning. Besides politics isn’t just a subject for the suits in Washington, it belongs to all of us. That’s the reason the Bill of Rights starts with “We the People” not “A Handful of Smarmy Dickheads.” Though we kinda wish it did because it’d make for a kick ass Schoolhouse Rock song.

You call yourselves “Resistance gear that gives back.” How are you giving back?

Half of all proceeds from our shop go to charities related to the subjects of the design. However, until we get clearance from those charities to post their names we can’t tell you which. But trust us when we say they’re the best charities. Tremendous. They’re doing great things. 

Where does the other half of proceed go?

What’s it to you? Well, if you must know, part goes back into this website you’re sending nosey questions to. Actually, so far that’s where all the proceeds have gone. Eventually the other portion will go somewhere else, as well… booze, probably.  

I love Donald Trump and think you guys are a couple of libtards. How can I send you a message and tell you that?

Charming. You can contact us here, or if you’d rather send an email (It stands for “electronic mail”) you can reach us at info@sixfoldsymmetry.com. We may even write you back, though usually we’re too busy laughing at the spelling and grammar mistakes.  We do reserve the right to reprint some of what you say on our website or social media accounts, but we’ll never include your name or information. People who don’t want to call us “libtards” are welcome to contact us, too.

This website looks kinda fun. Can I help?

Abso-fucking-lutely! In fact, we created a whole page with information about how you can contribute. You can find it here.

Shop 

Who makes this stuff?

Our fulfillment company is called Threadless. You may have heard of them, cause they’re awesome. Because they handle all aspects of our shop orders (including payment, shipping, and customer service), our store policies are predetermined by them. You can find all their information on the bottom of our shop page, under “Help & Returns” but we’ve included some of their policies here. Make sure you double-check our shop page in case these policies have changed.

What’s your return policy?

Since all products are custom made for each order you’re kinda SOL. However, if your order isn’t exactly what you expected, you can contact their Customer Support at Shop.support@threadless.com. They’ll replace any items you are unsatisfied with or that arrive damaged or defective, provided it’s within 60 days from your order date.

How much is shipping?

Shipping is based on weight, the number of shipments in your order and if you’re ordering from the US or internationally. Shipping starts at $5.75 for US customers and $9.90 for customers outside the US for orders per shipment under 1 pound (about 1-3 T-Shirts).

Estimated ship costs based on weight.*

  Weight        US       Outside US
  Postal Standard
< 1lb $5.75 $9.90
1 – 2lb $8.00 $16.50
2 – 3lb $10.25 $23.10

Note, customs fees and additional fees may apply for international shipments. Contact your local customs office for more info.

So… how much is my shipping?

To find out how much shipping is for your specific order, add the items to your shopping cart and proceed to checkout. You won’t need to enter your billing info or to find out the shipping cost. Just enter your shipping address during the first step of the checkout process, then proceed to the second step to see the different shipping options and prices. 

Shipping options and prices will vary based on the items you have in your cart. Add or remove items and follow the same steps to determine the new shipping price. Because items are custom printed and shipped from different locations, your items may be separated into multiple shipments and shipping charges.

When will my order ship?

Shipment processing times are stated at checkout and in your order confirmation. Because all items are made for you, right when you order them, processing time is typically about 3 – 5 business days depending on the item.

To find out the processing time for the items in your order, check your order confirmation email for the estimate.

How can I pay?

We accept Credit Cards or PayPal. Cards accepted are Visa, Mastercard, Discover, and American Express.

Our website features an SSL secure connection during the transaction keeping your information secure and private. Please note that the charge on your statement will appear “Threadless.com”.

Have more questions?